Job Summary
- Employer: Jhpiego (Johns Hopkins-affiliated NGO)
- Job Type: Full-time
- Location: Mbabane, Eswatini
- Category: Local
- Salary: competitive salaries and a comprehensive employee benefits package
- Closing Date: 2026-10-05
Key Responsibilities
- In collaboration with the HR Director, lead the annual performance appraisal process, providing guidance and support to supervisors and staff to foster a high-performance culture.
- Coach supervisors on performance issues and monitor ratings and outcomes, ensuring consistent application of performance management.
- Lead the implementation of discipline management, conflict resolution and grievance handling, acting as the first point of escalation before matters reach the HR Director.
- Coordinate employee wellness and engagement initiatives, including staff surveys and implementation of recommended actions.
- Coordinate the culture, values and recognition initiatives.
- Maintain oversight of timesheet and leave management for all staff, including EOR staff.
- Support implementation and consistent application of HR policies and procedures.
- Assist the HR Director in ensuring effective day-to-day delivery of these functions.
- Support HR compliance audits.
- Other official duties as assigned.
Requirements
- Bachelor’s Degree in Human Resources Management, Business Administration, Industrial Psychology, Law, or a related field.
- An additional qualification in Labor Law, Employment Law, Industrial Relations, or a related field will be an added advantage.
- Minimum of 5-6 years’ progressive HR experience, including employee relations, performance management, disciplinary processes, and grievance handling, preferably within an NGO or donor-funded environment will be an added advantage.
- Sound knowledge of Eswatini Employment and Labor legislation and HR best practices.
- Experience advising and supporting managers on employee relations and performance management matters.
- Proficiency in HRIS and Microsoft Office applications.
- Strong communication, interpersonal, organizational, and problem-solving skills.
- Ability to maintain confidentiality, exercise sound judgment, and work effectively in a multicultural environment.
Salary
competitive salaries and a comprehensive employee benefits package
How to Apply
REF Code: 2026-8186
About the Company
Jhpiego is a nonprofit organization for international health affiliated with Johns Hopkins University. The group was founded in 1973 and initially called the Johns Hopkins Program for International Education in Gynecology and Obstetrics, but is now referred to simply as Jhpiego.
Website: https://jhpiego.org/where-we-work/eswatini/
Frequently Asked Questions
What qualifications and certifications are typically required for a Senior Human Resources Officer role in Eswatini?
Most employers require a Bachelor's degree in Human Resources, Business Administration, or a related field. Professional certifications such as IPMZ (Institute of People Management Zimbabwe) or SHRM are highly valued. At least 5-7 years of progressive HR experience is usually expected for senior-level positions.
What are the common day-to-day responsibilities of a Senior HR Officer in an NGO setting in Eswatini?
Daily tasks include overseeing recruitment and onboarding, managing employee relations, ensuring compliance with Eswatini labor laws, and coordinating payroll with finance teams. You will also handle performance management systems and advise managers on HR policies. Strong coordination with government ministries and donor requirements is often required.
How does local work culture in Eswatini influence HR practices in NGOs?
Eswatini's work culture emphasizes respect for hierarchy and community relationships, so HR must balance formal policies with culturally sensitive approaches. Building trust through personal engagement and understanding local customs like umhlanga and incwala is important. Patience and relationship-building are valued over rushed Western-style processes.
What realistic career progression paths exist for senior HR professionals in Eswatini?
Progression typically moves from HR Officer to Senior HR Officer, then to HR Manager or Director roles within larger NGOs or the private sector. Some professionals transition into consultancy or regional HR roles covering Southern Africa. Specializing in areas like organizational development or donor compliance can accelerate advancement.
What benefits should I expect or negotiate for in a senior HR role with an NGO in Eswatini?
Standard benefits usually include medical aid coverage, pension contributions, and annual leave aligned with Eswatini labor laws. NGOs often offer additional benefits like professional development allowances and flexible work arrangements. Always confirm whether benefits extend to dependents and understand the portability of pension schemes.
How should I apply for senior HR positions in Eswatini, and what do employers prioritize?
Apply through formal channels such as organization websites, local job portals like Eswatini Jobs, or professional networks. Employers prioritize demonstrated experience with Eswatini labor legislation, NGO sector familiarity, and strong references from previous supervisors. Tailor your application to highlight donor compliance experience and local stakeholder management skills.