2026/04/20
Reference Number
DICT IVD_001
Description
Job Summary
- Type: full-time
- Location: Ezulwini
- Category: Information Technology
- Closing Date: 2026-05-13
Key Responsibilities
- Lead and coordinate the development of digital business strategies and roadmaps aligned to enterprise strategic plans.
- Champion digital transformation and act as a change agent to build sustainable digital capabilities across the organisation.
- Identify and promote emerging technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to enhance revenue collection, trade facilitation, and service delivery.
- Align innovation initiatives with national digital transformation agendas and international standards.
- Provide expert advice to executive management on innovation opportunities, risks, and investment priorities.
- Tax and Customs Systems Innovation
- Provide strategic oversight of innovation initiatives related to digital tax administration, e-services, compliance analytics, and modern customs systems.
- Drive technology-enabled solutions to improve taxpayer and trader compliance, transparency, and operational efficiency.
- Ensure customs systems modernisation aligns with national legislation, regional frameworks, and international standards such as WCO requirements.
- Automation and Intelligent Systems
- Oversee enterprise automation initiatives, including RPA, AI-driven solutions, and advanced digital platforms.
- Ensure solution architectures are secure, scalable, resilient, and integrated with existing core systems.
- Innovation Governance
- Establish and lead an Innovation Framework and Innovation Centre of Excellence.
- Ensure compliance with ICT governance, data protection, information security, AI governance, and public-sector procurement standards.
- Approve business cases, solution designs, and implementation roadmaps for innovation initiatives.
- Stakeholder, Budget and People Management
- Build strong partnerships with business units, ICT, executive leadership, external technology partners, and international stakeholders.
- Prepare and manage the divisional budget, monitor expenditure, and report on financial performance.
- Lead, coach, and develop staff, including recruitment, performance management, skills development, and succession planning
Requirements
- Minimum:
- Bachelor’s degree in information technology, Computer Science, Engineering, Information Systems, or related field
- Project Management Certification
- ICT Governance and Enterprise Architecture (COBIT, TOGAF or other)
- Advantageous:
- Postgraduate qualification in ICT Management, Innovation, Digital Transformation, or Public Administration
- Certified in Risk and Information Systems Control
- Experience
- 10-12 years’ experience in information management and information technology, of which 5 years is at management level
- Proven experience in large-scale enterprise systems
- Strategic Understanding of Databases
- Database Performance & Availability Awareness
- Compliance, Audit & Regulatory Skills
- Advantageous:
- Agile Project management experience
- Strategy Management
- Business process management
- 3. COMPETENCIES
- Skills
- Communication
- People management
- Service Orientation
- Negotiations
- Leadership
- Strategic thinking
- Knowledge
- Business environment
- Development Processes and Methodologies
- Project Management Concepts
- Knowledge of business models and operating models
- Understanding emerging IT technologies
- Behaviours (Attributes)
- Analytical
- Confidentiality
- Influential
- Innovative
- Self-motivated
How to Apply
REF Code: DICT IVD_001
About the Company
The Eswatini Revenue Service (ERS) is a semi-autonomous agency dedicated to revenue administration within Eswatini. Established through the Revenue Authority Act No. 1 of 2008, the ERS plays a crucial role in managing the country's tax and non-tax revenues. Its primary mandate involves ensuring compliance with revenue laws and facilitating efficient collection processes. As a key government institution, it supports Eswatini's economic stability and development through effective revenue generation.
Eswatini's semi-autonomous agency for revenue administration.
Website: https://www.ers.org.sz/
Frequently Asked Questions
What are the typical qualifications and experience needed for a Director: Process Automation role in Eswatini?
Candidates typically require a Master's degree in IT, Business Process Management, or a related field, coupled with extensive experience leading digital transformation initiatives. Employers in Eswatini often seek strong leadership skills, relevant project management certifications, and a proven track record in implementing automation strategies.
What would a common day-to-day look like for a Director: Process Automation in Eswatini?
A typical day involves strategic planning, overseeing the implementation of automation projects, and collaborating with various departments to identify efficiency opportunities. You would also manage a team, engage with key stakeholders, and ensure projects align with organizational goals and Eswatini's broader digital agenda.
How does the local work culture in Eswatini, especially within public sector organizations, influence this role?
The professional work culture often emphasizes respect for hierarchy, collaborative decision-making, and strong interpersonal relationships. Patience and effective communication are crucial, as processes may involve multiple layers of approval and require engaging diverse stakeholder groups common in Eswatini's public sector.
What are the realistic career progression or growth paths for someone in a Director: Process Automation role in Eswatini?
Career progression could involve advancing to broader executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) within the Eswatini public or private sector. Opportunities may also arise in consulting for digital transformation initiatives across various industries within Eswatini or the broader region.
What kind of standard employee benefits, such as leave, medical aid, and pension, can one typically expect from a director-level position in Eswatini?
Director-level positions in Eswatini generally offer comprehensive benefit packages, including generous annual leave, sick leave, and a robust medical aid scheme. A provident fund or pension scheme is standard, often supplemented by allowances for housing or transport, depending on the organization.
What should an applicant highlight in their CV and cover letter when applying for such a senior IT role in Eswatini?
Applicants should emphasize their leadership experience in process automation, demonstrable impact on organizational efficiency, and strategic vision. Highlighting local market understanding, cultural adaptability, and any relevant experience with public sector operations in Eswatini would also be highly beneficial.