The organisation is recruiting a Director: Technical Services to provide strategic and technical leadership across Spectrum Management, Technology and Standards, Information Technology, Broadcasting, as well as Postal & e-Commerce. This is a senior executive position that reports to the Chief Executive Officer and supervises the Manager: Spectrum Planning and Management, Manager: Broadcasting Services, Manager: Technology and Standards, Manager: Information Technology, and the Manager: Postal and e-Commerce.
Job Summary
- Employer: ESWATINI COMMUNICATIONS COMMISSION
- Job Type: Full-time
- Location: Mbabane, Eswatini
- Category: Management
- Closing Date: 2026-09-25
Key Responsibilities
- Spectrum Management: Provide strategic leadership in the efficient, effective and compliant management of radio frequency spectrum, including licensing, monitoring and cross-border coordination
- Technology & Standards: Direct the development and enforcement of technical standards, compliance and licensing frameworks that safeguard Quality of Service, Numbering Resources, Interconnection and consumer protection
- Information Technology: Lead ICT strategy, policy, budgeting and governance to ensure a resilient and secure ICT environment for ESCCOM
- Broadcasting: Provide strategic leadership in the regulation, licensing and sector development of broadcasting services
- Postal & e-Commerce: Oversee the efficient, reliable and affordable delivery of postal and e-commerce services and the regulatory frameworks that govern them
- Administration & Strategic Leadership: Contribute, as a member of the Executive Management Team, to the formulation and implementation of the Commission’s strategic plans, and lead Directorate planning and budgeting
Requirements
- Educational Requirements: A Bachelor’s degree in Telecommunications Engineering, Electronic Engineering, Electrical Engineering, Information Technology, Computer Science, Information Systems or a related technical field. A Master’s Degree in Telecommunications, ICT, Engineering, Business Administration (MBA), Technology Management, Public Policy or a related field.
- Experience: 10 years’ experience in telecommunications, broadcasting, postal services, information and communications technology (ICT) or spectrum management in a regulatory environment. At least 5 years of this experience at an executive/senior management level, with responsibility for strategic planning, policy implementation, regulatory oversight and leadership of a multi-disciplinary technical team.
How to Apply
Address: P. O. Box 710, Manzini, Kingdom of Eswatini
About the Company
The Eswatini Communications Commission (ESCCOM) is the regulator of the communications sector in Eswatini. ESCCOM regulates telecommunications, broadcasting, and other related services in the country. Headquartered in Eswatini, ESCCOM ensures that communication services in the country operate within the framework of the law. The commission oversees the provision of communication services to the people of Eswatini, promoting a fair and competitive market. ESCCOM plays a crucial role in shaping the communications landscape in Eswatini.
Regulating Communications in Eswatini
Website: https://esccom.org.sz/
Frequently Asked Questions
What qualifications and certifications are typically required for the Director: Technical Services role at the Eswatini Communications Commission?
Typically, a candidate needs a bachelor's degree in telecommunications, electrical engineering, computer science, or a related field, often complemented by a master's degree or professional certifications such as PMP, ITIL, or Cisco/CCNA. In Eswatini, employers also value experience with the national telecommunications regulator framework and knowledge of the Communications Act. Several years of progressive technical management experience, preferably within a regulator or telecom operator, are usually required.
What are the common day-to-day responsibilities of a Director: Technical Services in Eswatini?
The Director oversees the planning, implementation, and maintenance of the commission's technical infrastructure, including spectrum management, network monitoring, and compliance testing. They lead a team of engineers and technicians, coordinate with service providers, and prepare technical reports for the board and parliament. Additionally, they represent Eswatini in regional telecommunications forums and ensure adherence to international standards set by the ITU and SADC.
How does the local work culture in Eswatini influence expectations for this role?
In Eswatini, the work environment emphasizes respect for hierarchy, collaborative decision‑making, and a strong sense of public service accountability. Punctuality, professional dress, and adherence to government‑issued codes of conduct are expected, especially when dealing with stakeholders. Building relationships with traditional leaders and community groups can also be important for effective stakeholder engagement.
What realistic career progression paths exist for someone in this position?
Starting as a technical officer or engineer, professionals can advance to senior technical roles, then to managerial positions such as Deputy Director before reaching the Director level. Continued professional development through certifications, participation in SADC telecom workshops, and demonstrated leadership in policy implementation are key pathways. Some directors later move into advisory roles within the Ministry of ICT or take up senior positions in regional telecom bodies.
What typical benefits can one expect in this role within Eswatini?
Employers in Eswatini usually provide a comprehensive benefits package that includes paid annual leave (typically 20‑25 days), sick leave, maternity/paternity leave, and access to a government‑approved medical aid scheme. Contributions to a pension or provident fund are standard, and many organizations offer gratuity or service bonuses upon completion of a contract. Additional perks may include professional development allowances, transport subsidies, and occasional housing assistance for senior roles.
How should a job seeker apply for this position and what do employers in Eswatini look for?
Applications are submitted through the Eswatini Communications Commission's official recruitment portal or via advertised vacancies in local newspapers and the Public Service Commission website. Candidates should prepare a detailed CV highlighting relevant technical management experience, copies of certifications, and a cover letter that addresses how they meet the specific competencies listed in the job advert. Employers look for proven leadership, strong analytical skills, knowledge of Eswatini's telecom legislation, and the ability to work effectively with both government and industry stakeholders.