Job Summary
- Type: full-time
- Location: Ezulwini
- Category: Information Technology
- Closing Date: 2026-05-12
Key Responsibilities
- Engage enterprise customers to understand business needs, technical requirements, and use cases
- Design end‑to‑end enterprise ICT solutions (connectivity, cloud, security, IoT, satellite, managed services)
- Develop and maintain solution architectures, technical diagrams, and design documentation
- Write and contribute to customer proposals, including technical sections of business cases, RFQs, RFPs, and bid responses
- Support Sales with technical input for proposals, pricing models, and customer presentations
- Conduct product demonstrations, technical workshops, and proof‑of‑concepts (POCs)
- Validate solution feasibility against network capability, security, scalability, and operational readiness
- Coordinate with internal teams (Technology, Operations, Product) to enable solution delivery and handover
- Engage vendors and partners to align technologies and resolve integration challenges
- Collaborate with Technology Department to represent the EBU department to
- Update on issues arising
- Update on news and updates coming from the Technology space
- Resolve customer issues through collaboration with the Technology department
- Innovating service and service delivery to customers
- Support solution implementation through testing, commissioning, and issue resolution customer care and relations
- Ensure that EBU Technical Support desk upholds and maintains positive Customer Relations.
- Monitor and report on POC performance, KPIs, and technical outcomes
- Maintain accurate and up‑to‑date technical documentation and handover packs
- Conflict Resolution
- Identifies and addresses technical, operational, or stakeholder conflicts early to minimize impact on solution delivery
- Resolves disagreements related to solution design, scope, timelines, and technical feasibility through fact‑based analysis
- Supports collaborative problem‑solving to maintain positive working relationships and project momentum.
- Other Duties
- Participate in internal planning, review, and technical governance meetings
- Supervisory / Leadership / Managerial Tasks
- Escalate unresolved issues
- Implement and operationalise MTN Customer Service Centricity
- Promote an efficient application of sectional resources
- Participate in staff development and morale
Requirements
- Degree or Diploma in Information Technology or equivalent
- Proficiency in personal computers
- Minimum 3-5 years’ experience in a Solutions Engineer, Pre‑Sales Engineer, or Enterprise ICT role
- Proven experience in designing and supporting enterprise ICT solutions across connectivity, cloud, security, IoT, or managed services
- Experience supporting technical proposals, RFQs/RFPs, and bid responses
- Experience ensuring solutions meet operational, security, and regulatory requirements
- Ability to document solutions through designs, diagrams, and technical handover documentation
- Demonstrated experience conducting proof‑of‑concepts (POCs), trials, and technical evaluations
- Hands‑on experience engaging enterprise or customers on technical requirements and solution design
- Exposure to networking technologies (routing, switching, WAN, VPNs, redundancy)
- Cisco (CCNA / CCNP or equivalent)
- Cloud certifications (AWS, Microsoft Azure)
- Security certifications (Fortinet, Cloudflare, firewall platforms)
- OEM or vendor‑specific solution certifications
- Project Management
How to Apply
About the Company
MTN Eswatini is a leading telecommunications company that provides a comprehensive suite of services across Eswatini. Its offerings encompass mobile voice and data, home internet solutions, and a variety of digital services designed for individuals and businesses. The company facilitates essential functions such as SIM registration and offers specialized business solutions to enterprises within the country. Customers throughout Eswatini can access these services via various retail touchpoints, online platforms, and through ongoing promotions like 'mega promo'. MTN Eswatini is dedicated to enhancing connectivity and digital access for the nation's populace.
Connecting Eswatini through mobile, internet, and digital solutions.
Website: https://www.mtn.co.sz/
Frequently Asked Questions
What qualifications and certifications are typically expected for a Solutions Engineer role in Eswatini's IT sector?
Candidates usually need a Bachelor's degree in Computer Science, Information Technology, or a related engineering field from a recognized institution. Relevant industry certifications like CCNA, CCNP, or Microsoft certifications are highly valued and can give applicants a significant advantage. Practical experience with various networking technologies, cloud platforms, and software solutions is also crucial for this role.
What are the common day-to-day responsibilities of a Solutions Engineer in a telecommunications company in Eswatini?
Daily tasks often involve designing, implementing, and optimizing technology solutions to meet specific business needs and client requirements. This includes troubleshooting complex technical issues, providing technical support, and collaborating with sales and product teams to align solutions with market demands. You would also be expected to conduct technical presentations, create documentation, and stay updated with emerging technologies.
What is the typical work culture and expectation for IT professionals, specifically Engineers, in Eswatini?
The work culture often emphasizes collaboration, respect, and a strong sense of responsibility towards company goals and community, reflecting local Eswatini values. Professionals are generally expected to be adaptable, proactive in problem-solving, and committed to continuous learning to keep pace with rapid technological changes. While professionalism is key, there's often a supportive environment that values teamwork and clear communication.
What are the realistic career progression paths for a Solutions Engineer within the Eswatini IT industry?
A Solutions Engineer can typically advance to senior engineering roles, architectural positions like Solutions Architect, or transition into project management or technical leadership roles. Opportunities also exist to specialize in specific technology domains such as cloud, cybersecurity, or data analytics, leveraging deep expertise. Continuous professional development, acquiring new certifications, and demonstrating leadership skills are key for upward mobility.
What typical benefits package can a Solutions Engineer expect from a reputable IT or telecom employer in Eswatini?
Most established employers offer a competitive benefits package, which commonly includes contributions to a medical aid scheme and a provident or pension fund for long-term security. Employees can also expect standard benefits such as annual leave, sick leave, and potentially other perks like group life assurance or performance-based incentives. Specific benefits can vary between organizations, so it's advisable to clarify during the interview process.
How should one best apply for an IT Engineer role in Eswatini, and what do local employers prioritize in candidates?
Applicants should submit a well-structured CV and a tailored cover letter, often through online recruitment portals or directly via email as specified in the job advert. Employers in Eswatini prioritize candidates with a strong technical foundation, relevant practical experience, problem-solving abilities, and a proven capacity to work collaboratively within a team. Demonstrating a proactive attitude, eagerness to learn, and commitment to the company's vision also significantly enhances your candidacy.