Job Summary
- Type: full-time
- Location: Manzini
- Category: Administration
- Closing Date: 2026-09-10
Key Responsibilities
- Manage reception and front-office activities, including answering calls, assisting visitors and walk-in clients, responding to basic enquiries, directing clients to appropriate service points, and capturing patient information
- Enter and maintain client data
- Check records for errors and inconsistencies
- Support the M&E Manager with data verification and reports
- Identify patients requiring follow-up
- Maintain patient confidentiality
Requirements
- Diploma in quantitative science or a related field
- Relevant computing or information-processing certification
- Secretarial training
- Proven data-capturing experience
- At least two years of relevant experience in a medical environment will be an added advantage
How to Apply
About the Company
AIDS Healthcare Foundation (AHF) operates in Eswatini as part of its global mission to provide HIV/AIDS medical care and advocacy. The organization delivers antiretroviral treatment, testing, and prevention services to communities across the country. AHF Eswatini works alongside local health authorities to expand access to quality care and reduce new infections. Its presence in Eswatini reflects a commitment to supporting the national response to one of the world's highest HIV prevalence rates.
Cutting-edge HIV/AIDS care and advocacy across Eswatini.
Frequently Asked Questions
What qualifications are required for a Front Desk & Data Clerk at AHF in Eswatini?
A high school diploma or equivalent is typically required, with a preference for a certificate in office administration or data entry. Proficiency in Microsoft Office and basic data management tools is essential. Experience in a front‑desk environment or customer service is highly valued.
What are the common day-to-day responsibilities for this role?
You will greet visitors, manage appointment schedules, and handle incoming calls. Data entry tasks include updating patient records and generating reports. You’ll also support administrative staff with filing, scanning, and basic clerical duties.
What is the local work culture and expectations in Eswatini for this position?
In Eswatini, punctuality and respectful communication are key; a polite greeting in siSwati or English is appreciated. Team collaboration is encouraged, and employees often work in shifts to cover extended hours. Maintaining a tidy, organized front desk reflects professionalism.
What realistic career progression or growth paths exist for a Front Desk & Data Clerk?
Starting as a clerk, you can advance to senior data analyst or office manager roles within the organization. Gaining additional training in health information systems or project coordination can open opportunities for supervisory positions. Networking with colleagues and seeking mentorship are common pathways to growth.
What typical benefits are offered and how do I apply for this role?
Typical benefits include paid leave, health insurance coverage, and a pension scheme, though specifics vary by employer. To apply, submit a CV and cover letter through the company’s online portal or local recruitment agencies. Employers in Eswatini look for strong communication skills, attention to detail, and a willingness to learn new software.