Job Summary
- Type: full-time
- Location: Manzini
- Category: Administration
- Closing Date: 2026-09-10
Key Responsibilities
- Manage reception and front-office activities, including answering calls, assisting visitors and walk-in clients, responding to basic enquiries, directing clients to appropriate service points, and capturing patient information
- Enter and maintain client data
- Check records for errors and inconsistencies
- Support the M&E Manager with data verification and reports
- Identify patients requiring follow-up
- Maintain patient confidentiality
Requirements
- Diploma in quantitative science or a related field
- Relevant computing or information-processing certification
- Secretarial training
- Proven data-capturing experience
- At least two years of relevant experience in a medical environment will be an added advantage
How to Apply
About the Company
AIDS Healthcare Foundation (AHF) operates in Eswatini as part of its global mission to provide HIV/AIDS medical care and advocacy. The organization delivers antiretroviral treatment, testing, and prevention services to communities across the country. AHF Eswatini works alongside local health authorities to expand access to quality care and reduce new infections. Its presence in Eswatini reflects a commitment to supporting the national response to one of the world's highest HIV prevalence rates.
Cutting-edge HIV/AIDS care and advocacy across Eswatini.
Frequently Asked Questions
What qualifications or education are typically required for the Front Desk & Data Clerk role at AHF in Eswatini?
A high school diploma or equivalent is usually required, with a preference for candidates who have completed a certificate or diploma in office administration or a related field. Basic computer literacy, proficiency in Microsoft Office, and strong written and spoken English are essential. Experience in a front‑desk or data entry role is highly valued.
What are the typical day‑to‑day responsibilities for this position?
The role involves greeting visitors, answering and directing telephone calls, and managing the reception area. Daily tasks include entering and updating data in electronic systems, filing documents, scheduling appointments, and preparing basic reports. The clerk also assists with inventory control and basic bookkeeping as needed.
How does the work culture in Eswatini affect this role, and what expectations should I be aware of?
Eswatini workplaces value punctuality, respect for hierarchy, and teamwork, so arriving on time and maintaining a courteous demeanor are important. Confidentiality and data protection are taken seriously, especially in a healthcare setting. Employees are expected to be flexible and supportive of colleagues during busy periods.
What career progression opportunities exist for someone in this role within the organization or in the broader sector?
With experience, a Front Desk & Data Clerk can advance to a senior clerk or office manager position, overseeing larger administrative functions. Additional training in data analysis or project coordination can open pathways to roles such as data analyst or program coordinator. Continuous professional development is encouraged to broaden skill sets.
What benefits can I expect, such as leave, medical aid, or pension, when working in this role in Eswatini?
Typical benefits include paid annual leave, sick leave, and public holidays in line with Eswatini labour laws. Many employers offer medical aid contributions and a pension scheme, though the specifics vary by organization. Employees may also receive training allowances and opportunities for professional development.