We are hiring for multiple positions at the Eswatini Revenue Service (ERS). This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization.
Job Summary
- Type: full-time
- Location: Mbabane
- Category: Human Resources
- Closing Date: 2026-08-27
Key Responsibilities
- Develop and implement human capital strategies and policies.
- Conduct HR assessments and provide recommendations to improve HR practices.
- Monitor and report on HR metrics and compliance with regulatory requirements.
- Collaborate with other departments to ensure effective HR management practices.
- Prepare and present HR reports to senior management.
Requirements
- Bachelor’s Degree in Human Resources, Business Administration or related field.
- Minimum of 5 years’ experience in human resources, preferably within a government or public sector organization.
- Strong knowledge of HR policies and practices.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant HR software.
How to Apply
Interested candidates should submit their applications, including a detailed CV and a cover letter, to info@ers.org.sz. The closing date for applications is 27 August 2026. For any inquiries, please contact 2406 4050 or 7606 3735.
About the Company
The Eswatini Revenue Service (ERS) is the national tax and customs authority of Eswatini, established under the Revenue Authority Act of 2011. It is headquartered in Mbabane, the capital city of Eswatini, and operates regional offices across the country including in Manzini and Nhlangano. ERS is responsible for assessing, collecting, and accounting for taxes, duties, and other revenues owed to the Government of Eswatini. Its mandate includes enforcing compliance with Eswatini’s tax laws, facilitating trade through customs administration, and supporting national fiscal policy implementation.
Collecting revenue for Eswatini's development
Frequently Asked Questions
What qualifications or certifications are typically required for a Human Capital Business Partner role in Eswatini?
A bachelor’s degree in Human Resources, Business Administration, or a related field is standard; many employers prefer candidates with a postgraduate qualification or CIPD (Chartered Institute of Personnel and Development) certification. The Swaziland Institute of Management and Public Administration (SIMPA) and UNISWA also offer locally recognised HR short courses that strengthen applications.
What does a typical day look like for a Human Capital Business Partner in Eswatini?
You’ll partner with department heads to align HR strategy with business goals—supporting recruitment, performance management, employee relations, and change initiatives. In Eswatini, this often includes navigating multilingual workplace dynamics (siSwati and English), advising on compliance with the Employment Act, 1980 and Labour Relations Act, and supporting culturally appropriate engagement across urban and rural operations.
How does local work culture in Eswatini shape expectations for this role?
Respect for hierarchy, consensus-building, and relationship-centred communication are highly valued—so diplomacy, discretion, and cultural fluency in siSwati norms (e.g., ubuntu, humility, and deference to seniority) are essential. Employers expect HC Business Partners to balance formal HR processes with contextual sensitivity, especially when managing disciplinary matters or workforce restructuring in family-oriented or traditional settings.
What career progression can I realistically expect after starting as a Human Capital Business Partner in Eswatini?
With 3–5 years’ experience, you may advance to Senior HC Business Partner, HC Manager, or Head of People & Culture—especially in larger private firms, parastatals like Eswatini Posts and Telecommunications Corporation, or NGOs. Some professionals transition into broader leadership roles such as Operations Director or pursue consultancy, supported by local networks like the Swaziland Human Resource Management Association (SHRMA).
What benefits are commonly offered with this role in Eswatini?
Full-time HC Business Partners typically receive 21–30 days annual leave, statutory sick leave, and access to medical aid schemes—often through providers like Medshield or SwaziCare. Most employers contribute to the National Provident Fund (NPF), and some offer additional benefits such as study leave for professional development or transport allowances, particularly in Mbabane or Manzini-based roles.
How should I apply, and what do employers in Eswatini specifically look for in candidates?
Apply via company websites, LinkedIn, or local job boards like SwaziJobs or the Ministry of Labour’s portal—always include a tailored cover letter highlighting local HR experience and knowledge of Eswatini’s labour laws. Employers prioritise candidates with proven stakeholder influence, fluency in both English and siSwati, familiarity with NPF and UIF compliance, and evidence of driving HR initiatives in resource-constrained or multi-site environments.