Job Summary
- Employer: The Fridge Factory t/a Palfridge
- Job Type: Full-time
- Location: Matsapha, Eswatini
- Category: Human Resources
- Closing Date: 2026-09-25
Key Responsibilities
- Manage employee relations and workplace grievances.
- Handle disciplinary and grievance procedures.
- Support management on labour and employee relations matters.
- Ensure compliance with labour laws, policies and procedures.
- Facilitate effective communication between management and employees.
- Assist with negotiations and dispute resolution.
- Maintain accurate employee relations records.
Requirements
- Relevant qualification in Industrial Relations, Human Resources, Labour Relations or a related field.
- Proven experience in industrial/employee relations.
- Strong knowledge of labour legislation and HR practices.
- Excellent communication, negotiation and conflict resolution skills.
- Strong interpersonal and organisational abilities.
- Ability to maintain confidentiality and professionalism.
How to Apply
About the Company
The Fridge Factory, trading as Palfridge, is a dedicated provider of commercial refrigeration and cooling equipment operating within Eswatini. The company specializes in the supply, installation, and maintenance of cold storage solutions for various business sectors. By offering a range of industrial cooling products, they support the local food and beverage infrastructure. Their operations focus on delivering reliable technical support and high-quality refrigeration hardware to clients across the country.
Specialists in commercial refrigeration and cooling solutions in Eswatini.
Frequently Asked Questions
What qualifications or certifications do I need to become an Industrial Relations Officer in Eswatini?
A bachelor's degree in human resources, industrial relations, law, or a related field is typically required, and a postgraduate diploma in labour law or HR can strengthen your profile. Relevant certifications, such as those from the Eswatini Institute of Personnel Management or similar professional bodies, are advantageous for showing local competence.
What are the day-to-day responsibilities of an Industrial Relations Officer at a company like Palfridge?
You will handle employee grievances, disciplinary hearings, and dispute resolution while ensuring compliance with Eswatini's labour laws and company policies. You will also liaise with unions, manage collective bargaining processes, and advise management on employee relations matters to maintain a harmonious workplace.
What should I know about the local work culture and expectations in Eswatini for this role?
Respect for hierarchy and a diplomatic, culturally sensitive approach are crucial, as worker interactions often involve traditional protocols and direct communication. You must be prepared to mediate between management and staff in a way that upholds both legal standards and the spirit of collective unity common in Eswatini workplaces.
What is the realistic career progression path for an Industrial Relations Officer in Eswatini?
With experience, you can advance to senior industrial relations officer, employee relations manager, or HR manager roles within larger organisations. Some professionals move into labour consulting, dispute resolution facilitation, or advisory positions for government bodies and trade unions.
What typical benefits should I expect in an industrial relations role in Eswatini?
Employers in Eswatini commonly offer statutory leave, medical aid, pension or provident fund contributions, and sometimes a fuel or transport allowance. Exact packages vary by company, but you should expect the basic employment standards prescribed by the Employment Act.
How should I apply and what do employers in Eswatini look for in this role?
Submit a tailored CV and cover letter directly to the company's HR department via email or through reputable local recruitment agencies, and also check professional platforms like LinkedIn for vacancies. Employers look for strong knowledge of Eswatini labour legislation, practical experience in union environments, and excellent communication and conflict resolution skills.