Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University. For more than 50 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and their families. Jhpiego provides technical support to Ministries of Health across the globe in areas including HIV/AIDS, maternal and newborn health, family planning, health workforce development, cervical cancer prevention, malaria, and IPC/WASH.
In Eswatini, Jhpiego is implementing the Reaching Impact Saturation and Epidemic Control (RISE) project. RISE is a multi-country project funded by the U.S. Government to save lives and improve health through integrated, evidence-based approaches to address urgent gaps in lifesaving services. RISE works across all levels of the health system to strengthen the HIV/TB epidemic response, to limit the spread of deadly disease outbreaks through Global Health Security (GHS) programming, and to reduce preventable morbidity and mortality through integrated maternal, newborn, and child health (MNCH), nutrition, tuberculosis (TB), and malaria services. Since 2019, RISE has supported programs in more than 25 countries across Africa, Asia, and Latin America.
The IT Officer will support the reliable, secure and efficient operation of Jhpiego Eswatini’s IT services during the assignment period. The role provides timely user support, maintains office infrastructure and IT assets and helps ensure compliance with Jhpiego and Global IT policies, standards and service-management processes. He/She will work closely with Global IT, local staff and approved vendors, document activities accurately, prioritize support needs effectivelynand promptly escalate complex, security-related, or high-impact issues.
Job Summary
- Type: full-time
- Location: Mbabane
- Category: Information Technology
- Closing Date: 2026-08-07
Key Responsibilities
- Implement and support Global IT policies, standards, initiatives, and technical guidance in the Eswatini office.
- Maintain current IT documentation, including asset registers, network information, configurations, support records, licenses, warranties, and vendor contacts.
- Coordinate routine maintenance, system updates, and preventive checks.
- Follow approved incident, service request, change-management, and escalation procedures.
- Provide periodic updates on support activities, key risks, incidents, asset status, and IT needs to the HR Manager and Global IT.
- Advise on local IT requirements, risks, and procurement needs.
- Provide professional first-line support for staff, consultants, and authorized users.
- Diagnose and resolve common hardware, software, printing, connectivity, Microsoft 365, and access issues; escalate unresolved matters to Global IT.
- Log, prioritize, track, and close support requests through the approved helpdesk process.
- Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, scanners, and other user equipment.
- Support Microsoft 365 applications and tools, including Outlook, Teams, OneDrive, and SharePoint.
- Ensure approved endpoint protection, software, operating-system updates, and security patches are maintained.
- Support device enrolment and management through Microsoft Entra ID/Azure AD and other approved Global IT platforms.
- Maintain essential IT accessories and peripherals for timely user support.
- Provide basic staff orientation and guidance on IT tools, cybersecurity, and appropriate use of Jhpiego technology.
- Monitor and support the LAN, Wi-Fi, internet, VPN, printers, and related office infrastructure.
- Maintain network equipment, including switches, access points, routers, and firewalls, within approved procedures; escalate complex faults or configuration changes.
- Perform routine diagnostics to identify connectivity, performance, and infrastructure risks.
- Support approved server, storage, application, and virtualized systems in coordination with Global IT.
- Maintain printers, multifunction devices, UPS units, generators, and other IT power-backup equipment.
- Support planned upgrades, preventive maintenance, and replacement of infrastructure equipment.
- Monitor approved backup processes for local servers, shared data, and designated systems; report failures promptly.
- Maintain backup schedules, recovery procedures, test records, and corrective actions.
- Support local disaster-recovery and business-continuity activities and periodic testing.
- Support implementation of Jhpiego information-security controls and report suspected malware, suspicious activity, or security incidents through Global IT procedures.
- Promote staff awareness of phishing, password security, data protection, and safe technology use.
- Coordinate day-to-day engagement with internet service providers and local IT vendors, including fault reporting and follow-up.
- Monitor internet performance and escalate service interruptions or recurring issues.
- Support procurement of IT equipment, software, licenses, connectivity, and services in accordance with Jhpiego procedures and Global IT standards.
- Prepare or obtain technical specifications, quotations, and vendor support information as required.
- Ensure proposed IT purchases and solutions are reviewed with Global IT before commitment, where required.
- Work closely with Global IT on escalations, projects, documentation, and implementation of technical improvements.
- Participate in technical meetings and knowledge-sharing sessions.
- Maintain relevant local user guides and technical reference materials.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Informatics, or a related field; equivalent relevant training and experience may be considered.
- At least 5-6 years’ experience providing IT support in a multi-user office or project environment.
- Experience supporting Windows devices, Microsoft 365, printers, mobile devices, user accounts, and common workplace technology.
- Practical experience supporting office networks, including switches, Wi-Fi, internet connectivity, and basic firewall administration.
- Working knowledge of server hardware, Windows Server, client-server applications, virtualization, backups, endpoint protection, patching, and hardware troubleshooting.
- Experience using helpdesk/ticketing systems, asset-management tools, and technical documentation.
- Strong troubleshooting, customer-service, communication, organization, and problem-solving skills.
- Ability to manage multiple priorities, work independently, and collaborate effectively with colleagues, vendors, and Global IT.
- High integrity, discretion, and commitment to confidentiality, data protection, safeguarding, and organizational compliance.
- Ability to safely move and set up IT equipment when required.
- Microsoft, Cisco/CCNA, or comparable technical certification.
- Experience with Microsoft Entra ID/Azure AD, Intune, VMware, and backup or disaster-recovery systems.
- Experience supporting power-backup systems.
- Experience in a nonprofit, public-health, or international-development environment.
- Completion of O-Level or equivalent secondary education.
How to Apply
To apply, please visit: jobs-jhpiego.icims.com
REF Code: 2026-7986
About the Company
Jhpiego is a nonprofit organization for international health affiliated with Johns Hopkins University. The group was founded in 1973 and initially called the Johns Hopkins Program for International Education in Gynecology and Obstetrics, but is now referred to simply as Jhpiego.
Frequently Asked Questions
What are the typical qualifications and certifications needed for an IT Officer role in Eswatini?
Most IT Officer roles in Eswatini require a Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly advantageous and demonstrate practical skills. Practical experience with common operating systems, networking, and hardware troubleshooting is also crucial.
What are the common day-to-day responsibilities of an IT Officer in an organization in Eswatini?
An IT Officer typically manages and maintains an organization's computer systems, networks, and hardware, providing technical support to staff. This includes troubleshooting issues, installing software, ensuring data security, and assisting with IT infrastructure upgrades. They often play a key role in ensuring smooth technological operations for the entire team.
What is the typical work culture and what are the expectations for an IT professional in Eswatini?
The work culture in Eswatini often values respect, professionalism, and collaboration, with a focus on teamwork and building good relationships with colleagues. Punctuality, commitment to tasks, and a proactive approach to problem-solving are highly expected, especially in technical roles where reliability is key. Adaptability to local operational contexts and resource limitations is also important.
What are the realistic career progression paths for an IT Officer in Eswatini?
An IT Officer in Eswatini can typically progress to roles like Senior IT Officer, Network Administrator, Systems Administrator, or IT Manager, especially with further specialization and experience. Gaining expertise in specific areas like cybersecurity, database management, or project management can open up more advanced opportunities within the country or regionally. Continuous learning and professional development are key for upward mobility.
What are the typical benefits offered to IT professionals in Eswatini?
Standard benefits in Eswatini often include annual leave, sick leave, and maternity/paternity leave in accordance with local labor laws. Many employers also offer medical aid schemes and contributions to a pension fund or provident fund. Specific benefits can vary significantly between organizations.
How should one apply for an IT Officer role in Eswatini, and what do employers typically look for in applicants?
Applications typically involve submitting a detailed CV and cover letter outlining relevant experience and qualifications. Employers in Eswatini look for strong technical skills, problem-solving abilities, excellent communication, and a good work ethic. Demonstrating practical experience and a proactive attitude towards learning new technologies are also highly valued.