PASSENGER HANDLING AGENTS (3) – Renac

Key Responsibilities

• Check-In and Departure Services:
  • Process passenger check-ins, verify travel documents, issue boarding passes, and tag baggage.
  • Ensure compliance with airline baggage policies, security requirements, and immigration rules.
  • Handle special service requests such as unaccompanied minors, PRM passengers, VIPs etc.
  • Manage denied boarding situations, flight disruptions, and rebooking when required.
• Boarding Gate Operations:
  • Coordinate boarding procedures in line with airline standards.
  • Make boarding announcements and provide clear communication to passengers.
  • Verify boarding passes and ensure correct aircraft load per manifest.
• Arrival and Transfer Services:
  • Assist passengers during arrivals, including baggage claims, transit procedures, and lost luggage reporting.
  • Coordinate with baggage services and customs officials where needed.
• Customer Service and Support:
  • Deliver professional and courteous customer service at all times.
  • Provide information on flight schedules, delays, airport facilities, and travel guidelines.
  • Resolve passenger complaints and escalate complex issues to supervisors.
• Safety, Compliance and Administration:
  • Follow airport safety protocols, security procedures, and airline operational guidelines.
  • Prepare required documentation such as flight manifests, reports, and logs.
  • Participate in regular training on security, customer service, and airline systems.

Requirements

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Attention to detail and accuracy in document and data handling.
• Problem-solving and decision-making abilities.
• Basic computer literacy and proficiency in reservation or Departure Control Systems (DCS) i.e. Amadeus.
• Ability to work shifts, weekends, and public holidays.
• Diploma in Aviation Management or Transport and Logistics or Tourism or Business Administration with experience in an all-round airport handling operation.
• Airside Safety Training.
• IATA Dangerous Goods Awareness Training.
• Aviation Safety Awareness Training.
• At least 3 years’ + relevant experience in a similar role with a reputable airline or reputable ground handling company.
• Airport Operations Experience

Salary

A competitive salary with benefits is on offer

How to Apply