The role ensures that all warehouse, inventory, logistics, dispatch, and distribution activities are executed efficiently, accurately, safely, and in full compliance with MTN policies, procedures, and regulatory requirements.
The Supervisor provides operational leadership, people management, governance oversight, and continuous improvement, enabling effective planning, fulfillment, and availability of technical and commercial stock in support of business objectives.
Job Summary
- Type: full-time
- Location: Ezulwini
- Category: Logistics
- Closing Date: 2026-05-12
Key Responsibilities
- Overall responsibility for receipt, storage, handling, picking, packing, dispatch, and movement of all technical and commercial stock.
- Ensure all warehouse activities comply with MTN policies, SOPs, safety standards, and regulatory requirements.
- Ensure optimal warehouse layout, space utilization, and material flow.
- Oversee handling of inbound and outbound logistics, including imports and customs documentation.
- Ensure hygiene, orderliness, and proper housekeeping within the warehouse environment.
- Accountable for inventory accuracy, integrity, and visibility across all warehouse locations.
- Oversee and validate cycle counts and physical stock counts, investigate variances, and implement corrective actions.
- Ensure correct ERP transactions for all warehouse movements.
- Monitor stock levels and collaborate with Procurement on replenishment planning.
- Prevent stock losses, obsolescence, and damages.
- Supervise dispatch operations to ensure timely, accurate, and complete deliveries.
- Manage drivers and dispatch clerks to ensure route efficiency, delivery compliance, and proper documentation.
- Monitor vehicle utilization, safety, and compliance requirements.
- Coordinate with Sales, Technical, and Business Units to meet service level requirements.
- Provide direct line management to warehouse administrators, dispatch clerks, and drivers.
- Allocate tasks, set priorities, and manage workloads.
- Coach, mentor, and develop team members.
- Manage attendance, performance, discipline, and compliance with HR policies.
- Foster a safety‑conscious, performance‑driven, and collaborative team culture.
- Provide oversight of warehouse security personnel and access controls.
- Ensure safeguarding of company assets against theft, loss, or misuse.
- Enforce access control procedures and segregation of duties.
- Investigate and escalate security incidents or losses.
- Ensure consistent adherence to MTN governance frameworks, audit requirements, and internal controls.
- Act as first escalation point for warehouse‑related risks, exceptions, and audit findings.
- Implement corrective actions arising from audits and reviews.
- Ensure segregation of duties and process compliance across the warehouse.
- Prepare and submit weekly, monthly, quarterly, and annual warehouse reports.
- Track KPIs related to inventory accuracy, service levels, losses, and operational efficiency.
- Maintain strong working relationships with internal business units.
- Liaise with suppliers, logistics service providers, and clearing agents.
- Provide accurate and timely information to the Procurement & Supply Chain Manager.
Requirements
- Diploma in Supply Chain Management, Logistics, Warehousing, or related field (required)
- Bachelor’s Degree in Supply Chain / Operations Management (preferred)
- Minimum 5 years’ experience in warehouse, inventory, or logistics operations
- At least 2-3 years in a supervisory or team leader role
- Warehouse & Inventory Management
- Health, Safety & Security Awareness
- ERP systems (SAGE / Oracle preferred)
- People Management & Leadership (added advantage)
- Warehouse management, logistics, or supply chain certification (advantageous)
- ERP Systems (SAGE / Oracle preferred)
- MS Office (Advanced Excel, Word, Outlook)
- Reporting & data analysis tools
How to Apply
About the Company
MTN Eswatini is a leading telecommunications company that provides a comprehensive suite of services across Eswatini. Its offerings encompass mobile voice and data, home internet solutions, and a variety of digital services designed for individuals and businesses. The company facilitates essential functions such as SIM registration and offers specialized business solutions to enterprises within the country. Customers throughout Eswatini can access these services via various retail touchpoints, online platforms, and through ongoing promotions like 'mega promo'. MTN Eswatini is dedicated to enhancing connectivity and digital access for the nation's populace.
Connecting Eswatini through mobile, internet, and digital solutions.
Website: https://www.mtn.co.sz/
Frequently Asked Questions
What are the typical educational qualifications and certifications expected for a Warehouse Supervisor role with a finance component in Eswatini?
Candidates often need a diploma or degree in Logistics, Supply Chain Management, Business Administration, or Finance. Practical experience in warehouse operations and inventory management, along with proficiency in relevant software, is highly valued. Certifications in areas like occupational health and safety or specific inventory systems can also be beneficial.
What are the common day-to-day responsibilities of a Warehouse Supervisor overseeing both logistics and financial aspects in Eswatini?
This role typically involves managing warehouse staff, overseeing inventory movement, and ensuring accurate stock records. You would also be responsible for reconciling physical stock with financial data, investigating discrepancies, and implementing operational efficiencies. Adherence to safety regulations and generating performance reports for management are also key duties.
What is the typical work culture and key expectations for a supervisory role in logistics within a corporate environment in Eswatini?
The work culture often emphasizes professionalism, respect for hierarchy, and strong teamwork. Supervisors are expected to demonstrate strong leadership, accountability, and reliability, while also fostering positive interpersonal relationships within their team. Punctuality and a proactive approach to problem-solving are highly regarded.
What are the realistic career progression opportunities for a Warehouse Supervisor with integrated finance responsibilities in Eswatini?
Successful performance in this role can lead to advancement opportunities such as Warehouse Manager, Logistics Manager, or even broader Supply Chain Management positions. Further professional development, acquiring advanced certifications, or pursuing higher education can also open doors to specialized roles within operations or finance departments.
What standard employee benefits, such as leave, medical aid, and pension, can one typically expect from a supervisory role in a large Eswatini organization?
Most established organizations in Eswatini offer a comprehensive benefits package, including paid annual leave, sick leave, and maternity leave. Employees can also typically expect contributions towards medical aid schemes and a pension or provident fund. Some companies may also offer performance-based incentives or other employee wellness programs.
When applying for a Warehouse Supervisor role in Eswatini, what should applicants focus on, and what qualities do employers typically seek?
Applicants should highlight their practical experience in warehouse management, inventory control, and any exposure to financial reconciliation in their CV and cover letter. Employers generally look for proven leadership skills, strong attention to detail, proficiency with logistics software, and a commitment to operational excellence. Demonstrating problem-solving abilities and a collaborative attitude is also crucial during interviews.