The Eswatini Energy Regulatory Authority (ESERA) seeks to recruit a suitably qualified and results-oriented individual for the position of Communications and Stakeholder Officer. The position reports to the Communications and Stakeholder Manager.
Job Summary
- Type: full-time
- Location: Mbabane
- Category: Communications
- Closing Date: 2026-05-08
Key Responsibilities
- Implement the communications and stakeholder engagement strategy and policies.
- Develop and disseminate communication content across various platforms including print, digital, and social media.
- Support public relations activities including media engagement, press briefings, and monitoring of media coverage.
- Manage and update ESERA’s website and social media platforms.
- Develop multimedia content (graphics, infographics, and visual materials) using tools such as Canva or similar.
- Support branding and ensure consistent application of ESERA’s corporate identity across all materials and events.
- Capture and support photography and videography for ESERA activities and events.
- Support consumer education and public awareness initiatives on electricity and petroleum regulation.
- Coordinate stakeholder engagements, public consultations, events, and outreach programmes.
- Support the management, tracking, and reporting of customer complaints and stakeholder engagements.
- Compile and present stakeholder and consumer reports to Management as required.
- Support the implementation of Corporate Social Responsibility (CSR) initiatives.
Requirements
- A bachelor’s degree in public relations management or equivalent
- A minimum of five (5) years relevant working experience in corporate communications and corporate affairs, three (3) years at a senior level.
- A valid driver’s licence
- Strong media writing (conventional and social media) skills and relations
- Strong oral and written communication skills
- Exceptional skills in marketing communication, events management, social media, website management and brand image management.
- Design, materials production, photography and videography skill required
- Demonstrates positive attitude and willingness to learn
- Excellent communication and interpersonal skills
- Computer literacy – MS Office Suite
- Experience with email marketing apps, Canva and other such applications an added advantage
- Ability to work under pressure and under minimum supervision
- Result oriented
How to Apply
Applications accompanied by a detailed Curriculum Vitae and certified copies of certificates and transcripts should be e-mailed to: recruitment@esera.org.sz no later than the 8TH May 2026, addressed to:
The Human Resources and Administration Manager
RHUS Office Park
Karl Grant Street
Mbabane
Eswatini
The Human Resources and Administration Manager
RHUS Office Park
Karl Grant Street
Mbabane
Eswatini
About the Company
The Eswatini Energy Regulatory Authority (ESERA) is the principal body responsible for the economic and technical regulation of the energy sector within the Kingdom of Eswatini. Established under the Eswatini Energy Regulatory Authority Act of 2007, its mandate encompasses electricity, petroleum products, and renewable energy sources. ESERA's core functions include licensing market participants, approving tariffs, monitoring industry performance, and promoting competition. The Authority is crucial for ensuring a reliable, affordable, and sustainable energy supply for consumers and businesses across Eswatini. It also plays a key role in protecting consumer interests and fostering the development of energy infrastructure in the country.
Regulating Eswatini's energy sector for sustainability and reliability.
Website: https://esera.org.sz
Frequently Asked Questions
What academic qualifications and experience are typically required for a Communications and Stakeholder Officer role in Eswatini?
Generally, a degree in Communications, Public Relations, Marketing, or a related field is essential. Relevant work experience, especially in stakeholder engagement or corporate communications within Eswatini or a similar context, is highly valued by employers.
What are the common day-to-day responsibilities of a Communications and Stakeholder Officer in Eswatini?
This role primarily involves managing internal and external communications, including drafting public statements, reports, and digital content. A significant part is also building and maintaining relationships with various stakeholders, such as government entities, industry partners, and the public.
What are the key aspects of Eswatini's work culture that a Communications and Stakeholder Officer should be aware of?
Professionalism, respect for hierarchy, and strong interpersonal skills are highly valued in Eswatini workplaces, particularly when dealing with diverse stakeholders. A good understanding of local customs and effective networking are crucial for successful engagement and relationship building.
What are the typical career progression paths for a Communications and Stakeholder Officer in Eswatini?
Growth often leads to more senior positions such as Communications Manager, Public Relations Manager, or head of a Corporate Affairs department within the organization. Further specialization in areas like crisis communication, public policy, or digital engagement can also open new opportunities.
What kind of employment benefits can one typically expect for a professional role like this in Eswatini?
Standard benefits usually include annual leave, sick leave, and often maternity/paternity leave in line with national labor laws. Many professional employers in Eswatini also offer medical aid schemes and contributions to a pension fund as part of their compensation package.
What should I focus on in my application to stand out for a Communications and Stakeholder Officer role in Eswatini?
Employers look for strong written and verbal communication skills, proven experience in stakeholder engagement, and a good understanding of the local media landscape. Highlighting your ability to adapt messages for diverse audiences and your proactive approach to building relationships will be beneficial.