Council for Quality Assurance in General and Further Education and Training is seeking a Receptionist to join their team. The role involves managing the reception area, handling calls, providing information to visitors, and supporting various administrative tasks.
Job Summary
- Type: full-time
- Location: Mbabane
- Category: Administrative
- Closing Date: 2026-09-02
Key Responsibilities
- Answer calls, screen and transfer calls to the relevant unit/person
- Take and relay messages
- Provide information to callers
- Resolve telephonic queries where possible
- Deal with queries from the public and stakeholders
- Receive walk-in visitors and clients
- Confirm reason for visit and call relevant employee to accompany person to the venue/office
- Receive mail and parcels, sign for receipt if applicable
- Liase with Records Unit and relevant employees regarding the collection of parcels at the reception
- Develop the weekly reports
- Assist the Housekeeper with printing of meeting schedules
- Ensure that the reception area is kept clean and tidy
- Assist the Public Relations and Communication unit with other duties as assigned by the supervisor
Requirements
- National Certificate (Vocational), National Senior Certificate, Senior Certificate or equivalent National Qualifications Framework (NQF) Level 4 qualification.
How to Apply
The closing date for applications is 02 September 2026 at 16h00. Visit www.umalusi.org.za (Careers) for more information and to apply.
About the Company
The Council for Quality Assurance in General and Further Education and Training (CQAGFET) is a statutory body established under the Eswatini Education Act of 2012 to oversee quality assurance across general and further education and training sectors in Eswatini. Headquartered in Mbabane, it accredits institutions, validates qualifications, and monitors standards for public and private providers delivering post-basic education and vocational training. CQAGFET works closely with the Ministry of Education and Training and the Swaziland Qualifications Authority (now part of the Eswatini National Qualifications Framework implementation). Its mandate explicitly covers all regions of Eswatini, including Hhohho, Manzini, Shiselweni, and Lubombo.
Eswatini's national body for education and training quality assurance
Frequently Asked Questions
What qualifications or certifications are typically required for a Receptionist role at a public sector body like the Council for Quality Assurance in General and Further Education and Training in Eswatini?
A minimum of a Swaziland General Certificate of Secondary Education (SGCSE) with strong English and SiSwati language proficiency is usually required. Many employers prefer candidates with a National Diploma in Administration, Office Management, or a related field from institutions such as the University of Eswatini or Swaziland College of Technology. Basic computer literacy (MS Word, Excel, email) and prior reception or front-desk experience in government or parastatal offices are highly valued.
What does a typical day look like for a Receptionist in this type of Eswatini-based public council?
You’ll manage front-desk operations including greeting visitors, answering multi-line phones, scheduling meetings, and directing inquiries to relevant departments. You’ll also handle incoming and outgoing correspondence, maintain visitor logs and office supplies, and support administrative tasks like data entry and filing — all while adhering to public sector protocols and confidentiality standards common in Eswatini’s government-aligned institutions.
How does workplace culture and professional expectations for receptionists differ in Eswatini compared to other countries?
Respect for hierarchy, punctuality, and formal communication (including proper address titles like 'Your Honour' or 'Mr./Madam') are deeply embedded in Eswatini’s public service culture. Dress code tends to be smart-casual or formal business attire, and demonstrating cultural awareness — such as observing national holidays, speaking both English and SiSwati appropriately, and showing deference to senior staff — is essential for integration and credibility.
What realistic career progression opportunities exist for a Receptionist working within a statutory council like this in Eswatini?
With consistent performance and further study (e.g., a Diploma in Public Administration or short courses from the Institute of Public Administration and Management), you may progress to roles like Administrative Officer, Records Officer, or Executive Assistant. Some officers transition into training coordination or quality assurance support functions, especially if they gain familiarity with the Council’s mandate and build relationships across departments.
What benefits can a Receptionist expect when employed by a statutory council in Eswatini?
Employees typically receive 25–30 days of annual leave, sick leave in line with the Employment Act, and access to the Government Employees Pension Fund (GEPF). Medical aid is often provided through the Government Medical Aid Scheme (GMAS) or a contracted provider, and maternity/paternity leave follows national labour laws — though exact coverage depends on the Council’s current staffing policy and budget allocation.
How should I apply for this role, and what do employers in Eswatini specifically look for in Receptionist candidates?
Applications are usually submitted via email or physical submission to the Council’s Human Resources Unit, accompanied by a CV, certified academic certificates, and a cover letter addressing key competencies. Employers prioritise clear communication skills in both English and SiSwati, evidence of reliability (e.g., references from previous employers), and demonstrated professionalism — such as neat presentation, prompt follow-up, and understanding of public service ethics outlined in Eswatini’s Code of Conduct for Public Officers.