CHANGE MANAGEMENT SPECIALIST – MITRA Energy ESWATINI

Key Responsibilities

• Lead the development and execution of a structured change management strategy and plan for the GIYH implementation roadmap, aligned with the overall project plan and institutional context.
• Conduct change impact and readiness assessments across ministries and agencies to identify affected groups, change drivers, and potential resistance points.
• Map stakeholders, define sponsorship and change agent networks, and support mobilization of champions within Government.
• Design and oversee the implementation of a comprehensive communication and engagement plan (messages, channels, cadence) targeted at different stakeholder segments (senior leadership, middle management, frontline staff, citizens where relevant).
• Develop change related capacity building interventions (training plans, curricula, coaching approaches) to equip public officials to operate and support the new digital solutions and processes.
• Define and track adoption and usage metrics (KPIs), gather feedback, and adjust the change plan based on lessons learned and data.
• Identify and manage risks and resistance to change; advise leadership on mitigation actions and support them in visible sponsorship behaviours.
• Ensure that change management considerations are embedded in the implementation roadmap (phasing, resourcing, policy and process changes, incentives, and culture shift activities).
• Document change management tools, templates, and guidelines for reuse by Government, supporting long-term internalization of change capabilities.
• Change Management Strategy and Plan, aligned with the overall implementation roadmap, including stakeholder analysis, impact assessment, communication, training, and resistance management components.
• Stakeholder and Sponsorship Map, defining roles, responsibilities, and engagement approach for key actors across ministries and agencies.
• Communications and Engagement Toolkit (key messages, briefs, FAQs, presentations, newsletters, intranet content, etc.) tailored to different audiences.
• Capacity Building and Training Plan, including training needs analysis, curricula outlines, delivery approach (train the trainer, workshops, eLearning) and schedule.
• Change Readiness and Adoption Assessment Reports at key project milestones, with recommendations for course corrections.
• Inputs to the Implementation Roadmap and Final Report that explicitly address organizational change, culture and capability requirements, and sustainability measures (e.g. ongoing change governance, continuous improvement mechanisms).
• Knowledge Transfer Report and set of reusable change management templates and tools handed over to the client at project close.

Requirements

• Advanced degree in organizational development, business administration, HR, psychology, or related field; additional training or certification in change management (e.g. Prosci/ADKAR, ACMP, APMG, or similar) is desirable.
• At least 8-10 years’ experience leading complex organizational change initiatives, preferably in public sector or large institutions, with specific exposure to digital transformation or egovernment programs.
• Demonstrated experience designing and implementing structured change management strategies: impact assessments, stakeholder mapping, communications, training, and resistance management.
• Proven track record working alongside project managers and technical teams (ICT, cybersecurity, business process) to integrate change activities into overall project plans.
• Strong facilitation and coaching skills, including leading workshops, executive briefings, and skills transfer sessions for client teams.
• Excellent written and verbal communication skills in English; prior experience in Sub-Saharan Africa and/or government reform programs is an asset.

How to Apply